FAQ
Frequently asked questions
Is The Detail Plug fully mobile?+
Yes. We come to a home, workplace, or agreed location within our service area.
Do you need water or power?+
We'll ask about water and power availability during the quote. We can often work around it.
Are the prices final?+
No — they are starting prices. The final price depends on vehicle size and condition and is confirmed after we review your photos.
Why do you ask for photos?+
Photos help us confirm the correct package and quote a fair price up front, so there are no surprises on the day.
Is my appointment booked when I submit the form?+
No. We review your request, send a final quote, and only book after you approve.
Do you shampoo cloth seats?+
Cloth seat shampoo is included in the Showroom Plug where suitable, and available as spot treatment in the Deep Plug.
Do you do paint correction?+
We include a light paint enhancement in the Showroom Plug. Full multi-stage paint correction is not currently offered.
What's not included in any package?+
Biohazard cleaning, mould treatment, engine bay steam cleaning, wet sanding and permanent ceramic coating are not included.
Do you take pet hair?+
Pet hair removal is included in the Deep Plug and Showroom Plug. Heavy pet hair may adjust the final quote.
Where are you based?+
New Westminster, BC. We serve Burnaby, Vancouver, Coquitlam, Port Moody, Port Coquitlam, Surrey, Richmond, Delta, and North/West Vancouver.
How do I pay?+
Payment is arranged when we confirm the appointment. We do not collect payment through the website.
Can I cancel or reschedule?+
Yes — contact us as soon as possible so we can adjust the schedule.